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Continuous Planning Process
(testimonials)
(Business
Press)
Planning is something every organization
has to do. Every executive needs to be working to ‘the plan’
and every employee needs to know that what they do contributes
to that plan. Because the plan document is so important, many
organizations attach great importance to anyone involved in building
or owning it. Yet very few business have a sound process for building
the plan in the first place and even fewer have fond memories
of building the last one. Any planning process needs to be inspiring,
fast to get through and be able to produce a useful output that
continues as a living document. World class organizations still
create 3-5 year plans but increasingly they are doing this 4-
6 times a year. This means we may plan out to timeline twelve
but we only ever get to do timeline one!
TPC's Continuous Planning Process
is a discipline that we have developed a number of high powered
tools to bring about. They are rigorous in the preparation and
fast in the delivery. The Skinny Book of
Planning produces a working document that expires only with
the completion of the tasks in it, is above all REPEATABLE at
a moments notice and also distills meaningful ‘in-flight
indicators’ and key communication themes. Your
business is seldom better than your plan but it is very frequently
worse. back
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There are three steps to Business
Excellence Architecture planning if you want to gain great strategic
directional insight and win the hearts and minds of your organization
and its customers. If you took a small boat on a fishing trip
without first finding out if there were any fish where you intended
to go and without checking on the weather forecast, you could
have a great day and return with a boat load of fish. However
you could also return seasick and fishless or just not return.
If you knew the weather was going to be bad you might choose another
destination, another bigger boat or another time. Therefore
don’t plan anything without getting first things first.
Bus
'X' is the first stage of the continuous planning process
discipline. Load your organization's measures to TPC's Bus'X'
software and carry out the embedded Baldrige model gap analysis.
The templates derived from how world class organization's have
presented themselves for external assessment together with Baldrige
scoring guideline interactive feedback, allow this process to
be completed in hours not weeks or months. Once you have a set
of measures that are both about your business and the best of
the best organizations in the world you can begin. TPC's Business
Excellence Architects and software development divisions have
created a complete 4 Quadrant measurement system suite (derived
from what Baldrige Winning companies measure) and fully integrated
it with cause and effect, approach, deployment and result gap
analysis against the 7 categories of the Baldrige criteria. Now
you can not only work your in-flight indicator measurement system
from within an 'achieving business excellence framework' but you
can drill down to the approach and deployment gap analysis that
directly influences the results and trends for that measure. Create
targeted break through improvement you can measure at the same
time you create a world class plan to become a world class business.
Bus'X' software is 2003 Baldrige Criteria compatible.
Stage 2 of the plan assembly is now
a simple assembly process feeding Bus'X' measurement
configuration for your organization and focussing your strategic
planning on becoming the world class 'you' in your market. The
loop between comparison to the best, measurement, gap analysis,and
the creation of measurable actions and action plans is finally
closed in the simplest and most effective of fashions. A creative
assembly event for a well prepared team.
Stage 3 Is project management of every
action in the plan assisted by the tools and disciplines of 5
Petal Improvement.
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Take the right measurements for your
business, make the right comparisons and understand the relative
importance of the data before you enter the plan assembly process.
Assemble creatively and quickly.
Make the output a useable living document
to project manage your strategic plan implementation with - and
make it available in 48 hours not 48 weeks. Load the measures
to a living real time 4 Quadrant measurement system interface
in Bus'X' software and continually drill down for the cause and
effect understanding to create break through improvement.
Bus'X' software
suite- consists of Skinny
Book of Planning facilitation guide, integrated 4 Quadrant Measurement
and Gap analysis assessment software, plan and synergy diagram
software templates, enterprise linkages to your own result chart
applications and to 5 Petal Process Improvement Software and best
practice templates for key documents in areas, together integrated
tips and advice from dealing with problems in teams, to understanding
the Baldrige Business Excellence Framework. Designed by the former
National Program Manager for the NZ National Quality Award, the
Bus'X' Suite comes with a single organization unlimited
Single individual license US$10,000
(a single user license intended for a change agent, planner or
CEO's sole use. Subsequent annual edition updates are US$1,000)
Small Business all-user license US$15,000
(for 14 users or less. Subsequent annual edition updates are US$1,500)
Medium Business all-user license US$25,000
(for 15 -50 users. Subsequent annual edition updates are US$2,500)
Enterprise licensing US$75,000 (includes
5-Petal Improvement Software licensing. Subsequent annual edition
updates are US$2,500)
Bus'X'
(rebranded) Testimonials: back
to top
"The software you have developed will assist us (with our
restructuring program)..in a structured and systematic way"
- Toyota NZ- National Quality Award Winner.
"At the end of one day (stage
one) an improvement report was produced....that was used as a
benchmark against the...strategic plan"- Fuji Xerox NZ
"I would recommend this tool
to any organization who does not have the luxury of spare senior
management time and wants good results fast" - Enerco Ltd.
The 1999 prototype stage one software
was reviewed by a group of New Zealand business managers from
a usability perspective. "It was easy to install and was
described as a useful tool for facilitating a team through self-assessment
of their organization against the Baldrige Criteria. Great visuals,
easy on the eye, colorful and fun!" - Sue Wright, Chief Executive,
The New Zealand Quality Foundation
 SKINNY
BOOKS (electronic delivery) back
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"Skinny books"
because there is not a lot you need to know to achieve their promise.
Anything that is not useful to know has been removed from them
leaving only what works! - just the material that is important
and none of the padding. They describe processes that work for
organizations and that can accelerate them in their quest for
performance excellence. These books can now be downloaded in .pdf
format to be referenced on screen and printed out multiple times.
Skinny books are about common sense management (CSM) which like
Total Quality Management (TQM) or anything else, has its tools
but is really an applied philosophy. The processes in these books
have all been learnt by observing what people in organizations
do and how this understanding can be used to get them to do better.
 The
Skinny Book of Change (28
pages) back to top
Anyone who ever effected a change in an organization needed a
way to understand what would happen once they started and what
they could do to manage the process. This book is that understanding.
The Skinny Book of Change contains a very recognizable, organic
and holistic change model that will explain in simple terms why
some companies just go around in circles, others are in a death
spiral and others are ascending, simply and steadily the mount
of Business Excellence. It contains a powerful simple framework
from which to assess the next step and the timing of that step.
Acrobat Reader required USD$19.95
 The
Skinny Book of Improvement back
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Many organizations do not benefit from their improvement activity
because improvement begins without taking the time to find out
what is in most need of being improved! Once you have selected
the right opportunity for improvement, it is a case of assembling
the right team and giving the team the right tools to use in the
right order. The 5 Petal improvement Process is exactly that:
the right tools in the right order for the right team. It also
provides useful advice on team dynamics and team tips and techniques
to keep the team using the tools and to reach the best result.
Full of practical simple advice that works and has worked for
many major corporations. Acrobat Reader required USD$ 29.95
 5
Petal Improvement Process Software (testimonials)
This interactive software contains
a complete process improvement discipline. It presents the tools
of continuous improvement powerfully and simply and organizes
them into a highly effective, well proven process. TPC learning
style know-how makes this program the ultimate high-speed, self
paced learning tool and constant companion 'on-line coach' to
world-class strategic process improvement. Installs easily to
your server, stand alone PCs or intranet. Don't waste resource
and energy, improve the things that matter to customers and your
profitability. Spontaneous, disciplined strategic improvement
to your processes and procedures by the people that work in them
is key. Now via tried and true quality tools presented in logical
order to guide everyone on-line in your organization to improve
the way they work. The 5 Petal Improvement Interactive software
has been used by NZ Quality Commendation Award winning organizations.
Contains animated 'Quality Tool' examples and best practice MSWord
templates for key organizational tasks. It is a world-class on-line
improvement process packed with self paced learning. back
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Single Organization-wide license is
US$5000 (a single user license intended for a change agent, planner
or CEO's sole use is US$1500)
(note in the case of multinational
organizational purchase one license per nation is required.)
5
Petal Testimonials :
"We have been using the Five-Petal
Improvement Process in our organization for over a year now. One-day
training sessions on its use have been highly successful: staff
from front-line to senior managers have applauded the ‘five
petal diagram’ for its visual impact ("more compelling
than most process diagrams"- executive
manager) and for capturing all the tools on the one
diagram ("the process really does act as a guide, everything
you need is found on the one diagram"-
process worker). For organizational
improvement, we have used the process to improve core business
processes (improvement in customer satisfaction of 14% and reduction
in costs of $1 million resulting from just one project) and we
are currently enshrining it into "the way we work around
here". The Five-Petal Improvement Process is the process
by which anyone can improve anything. It will be a cornerstone
of our Business Excellence program as we strive for world-class
performance." – Manager
Business Excellence – from one of our large client
companies.
 The
Skinny Book of Planning back
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Everyone has to do it and yet so few organization have a powerful
creative team based method for accomplishing it quickly. So often
the output is some unwieldy prose document that takes longer to
read than the many, many weeks it took to put together. Well not
any more! The Skinny Book of Planning contains a powerful, creative
and time effective strategic planning process with a highly visual
wall chart output. It contains the keys to effective measurement
and indicators that fuel Malcolm Baldrige Award winning performance
and is the facilitation guide to the Assembly Stage of the Continuous
Planning Process. You can build the bulk of your organization’s
‘balanced scorecard’ directly from your Strategic Plan
in less than an hour! If you adequately prepare, then this process
will produce the content of a visual planning/ project management
document and supporting synergy diagrams in a day and have the
output available by the end of the next day. The New Zealand equivalent
of the Malcolm Baldrige Foundation recommended it and organized
TPC Business Coaching courses in this methodology as part of its
‘Diploma in Business Excellence’ Courses throughout
1998. Acrobat Reader required USD$39.95
Please Note:If
you are going to send any of these PDF files to colleagues in
other organizations or widely across your own, please respect
the value of this intellectual property born of both years of
perspiration and moments of inspiration and direct them to this
site to purchase their own copy.
Consulting
in our tools.
Aside from the increasing
number of internal change agents using the TPC tools they have
purchased for their organisations, a growing number of external
consultants are using TPCtools in their own consultancy businesses.
TPC is happy to equip other consultancies with tools to improve
their own businesses. However in order to use these tools with
a third party in consultancy each individual consultant is required
to become licensed by TPC. For details of the costs and performance
requirements associated with becoming a licensed consultant in
TPC Business Excellence tools please contact
us directly.
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The
comprehensive tool kit encompasses, Bus'X" 4 Quadrant Measurement
and Gap Analysis Business Excellence Software, creative team based
strategic planning - action planning process and "5 Petal"
problem solving and process improvement software, the whole organization
can use.
